Refund / Cancelation policy

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Can I cancel my rental?
If you cancel your single bouncer rental at least 7 days prior to the reservation date your deposit less a $25 booking fee will be refunded or applied to another day. Items with a rental value over $200 (non designer or value line bouncer items) and multiple item rentals must be canceled at least 14 days prior to the event to avoid loss of deposit, a $25 booking fee will be deducted from any refunds. Bookings over $999 will forfeit all payments made if not canceled 30 days before the event date. In addition rentals valued at $999 or more will forfeit all payments made if canceled for weather and not rescheduled to take place within 30 days of the original event date. We will transfer deposit to available rain dates(within 30 days)if date is changed before truck loading but no direct refund will be paid. No refund will be given for reservations canceled because you found another vendor and booked with them after booking with us. This applies no matter how much time there is before the rental or if we rent the equipment out again. Weather cancellations will be decided the morning of the rental due to the ever changing weather forecast. Rentals with a value under $999 may cancel or postpone to available date on the day of the event for present or over 60% imminent adverse weather conditions if you and K.E.C. Party Rentals agree that the weather conditions would make it unsafe to operate the equipment. Chance of adverse weather percentage shall be as listed on the web site for the National weather service at the time you speak to the office to cancel. We cannot guarantees that the equipment you want will be available on your planned rain date , we will substitute other equipment if possible. We will check equipment availability once your cancellation or postponement has been decided. You must speak directly to our office to cancel, a message on the voice mail or an email is not acceptable notice of cancellation. If you cancel and a deposit is due to be forfeited and a credit card was used to secure the rental but not yet charged , the deposit will be charged to the card at that time. We will always work with you to move your dates but please understand that if you cancel at the last minute , you have denied us the chance to rent to someone else and we are due the deposit and or payments made. Any rentals booked from a special discount offer and or coupon will be offered store credit only for use up to one year from cancellation date.

What is the policy in case of rain or high wind?
If the local weather is calling for rain or winds exceeding manufacture guidelines or 25 mph on your reserved day and both you AND K E C Party Rentals agree BEFORE the delivery truck leaves the warehouse that it may be unsafe to use the equipment than your deposit can be applied to another day or refunded less a $25 booking fee. Please be advised that if your planned rain date falls on a day that we are 100% booked, than we will not be able to accommodate your date. We can not guarantee that the equipment you want will be available on your planned rain date , we will substitute other equipment if possible. We will check equipment availability once your cancellation or postponement has been decided. Rentals valued at $999 or more will forfeit their deposit if canceled for weather and not rescheduled to take place within 30 days of the original event date. ( See can I cancel my rental question above for details)
NO REFUNDS WILL BE GIVEN AFTER THE EQUIPMENT IS SET UP OR IF YOU HAVE INSTRUCTED US TO DELIVER IN ANTICIPATION OF IMPROVING WEATHER AND THE TRUCK HAS LEFT THE WAREHOUSE.
If the non water inflatable unit gets wet everyone should exit the unit until the rain stops and it is dried off. THE NON WATER INFLATABLE MUST NOT BE USED WHEN WET or WHEN WINDS ARE 25 MPH OR MORE or exceed manufacture guidelines. The unit can become very slippery and dangerous; once the rain stops you can dry the unit with your towels. Once dry the unit should be once again be safe to use.

K.E.C. Party Rentals reserves the right to cancel your reservation at any time without prior notice,without cause.


Copyright 2017, K.E.C. Party Rentals(tm) (413)525-6532 (860)741-3944

* Let us know at the time of booking that another local vendor has a like item at a verifiable  better price and we will meet or beat that price in our local area. This does not apply to groupon or similar lost leader discount program prices. Massachusetts inflatable rentals must be from a legally permitted vendor with amusement device permit from the MA DPS as required by law.We service Western Massachusetts and Northern Connecticut including Springfield, East Longmeadow, Longmeadow ,Hampden, Enfield, East Windsor, Somers, Ellington Wilbraham, Chicopee, Agawam, Holyoke , Vernon , Rockville,Manchester and more. 
In Massachusetts we frequent Springfield, Agawam, West Springfield, Westfield, Chicopee, Holyoke, Palmer, Hampden, Westfield, Wilbraham, South Hadley, Granby, Monson East Longmeadow, Longmeadow, Feeding Hills, East Hampton and Southwick. In Connecticut ,East Windsor, South Windsor, Enfield, Hazardville, Broad Brook, Granby, East Granby, West Granby ,Suffield, West Suffield ,Simsbury, Windsor, Windsor Locks, South Windsor, Hartford, Somers and Ellington., East Hartford, West Hartford, Stafford , Vernon, Manchester, Tolland and Glastonbury . DONT SEE YOUR TOWN? call or email us info@kecparty.com . If you have ever asked: Where can I rent a bounce house near me? You have found the answer! We rent bouners , bounce abouts , moonwalks, air castles , jumping castles and more in Masachusetts and Connecticut!